SageOps plugs into your MSP as a trusted escalation resource — handling P1 incidents, 3rd line issues, and infrastructure projects so your clients never feel the gap.
No retainer required to start. Engage us when you need us — white-label or branded, your call.
Senior-level remote diagnosis across Windows Server, M365, networking, and infrastructure. We solve what your L1/L2 team gets stuck on.
Migrations, upgrades, and new deployments from planning to go-live. M365, Azure, on-prem, hybrid — we have done it all.
Detailed reports your clients can act on. Network health, security posture, and cloud readiness written in plain language.
Absorb ticket overflow during peak periods, staff leave, or rapid growth. We operate inside your PSA tools and follow your processes.
Fast response on critical incidents. We stabilise the situation, communicate clearly, and hand back full documentation to your team.
Accurate, vendor-agnostic hardware and software quotes. We spec the right kit for the job without the upsell.
Straightforward hourly rates. Engage us as needed or discuss a block of hours for priority access.
Planned support, scheduled troubleshooting, and overflow tickets during business hours.
Overflow ticket handling, infrastructure consulting, and advisory for your MSP team.
Priority response for P1 incidents and high-impact escalations. We drop everything and engage.
Remote support solves most problems — but when you need boots on the ground, we cover Cape Town and surrounds.
Covers travel and the first 30 minutes on-site. Standard hourly rates apply after that. Suitable for home users, small offices, and server room visits.
No complicated onboarding. Most MSPs are operational with us within 48 hours of first contact.
15 minutes. We learn your stack, your clients, and how you like to operate.
We plug into your PSA and comms tools — or use our own. No disruption to your workflow.
WhatsApp, email, or ticket — you escalate to us when you need backup. No minimum hours.
We fix the issue and hand back clean documentation. Your client experience stays intact.